Are you our next Customer Success ⭐?

At Hobbii, the happiest place on earth for yarn lovers, we're on the hunt for a French-speaking Customer Success Hero! We like to think we have the nicest customers in the world. Bold statement, right? But how about experiencing it for yourself?

We're looking for a new member to join our vibrant and international Customer Success team. Alongside 22 dedicated and helpful colleagues, you'll be the main point of contact for our customers. We're after a happy, smiling, and outgoing individual who, most importantly, loves being in contact with customers 😊

Meet the team

Being part of an international team comes with many perks! If you enjoy learning new languages, you’ll have the chance to help out colleagues from other markets 🌍
If you're new to Denmark, we’ve got all the tips you need to feel at home.
And if you haven’t heard of “HYGGE” yet, you’ll soon discover its true meaning in our team. We collaborate across departments, and there’s always someone knitting nearby. We love celebrating milestones and are always up for popping the bubbles (also non alcoholic) and sharing a cake. We hope you’ll enjoy our social vibe just as much as we do 🤗

What to expect when you join

Whether you’re new to Customer Success or have some experience under your belt, our team will make sure you’re properly onboarded. You’ll quickly pick up our playful tone of voice (both with customers and internally) and get familiar with our systems and platforms 🤓

What’s the job about?

As a Customer Success Hero at Hobbii, you’ll be looking after our lovely customers via email, phone and Trustpilot. You’ll play a key role in delivering the best customer service possible. With your charm and dedication, you’ll assist our French-speaking customers with everything from shipping details and product specifics to general questions about yarn, patterns, and more 🧶

Your friends say you...

• Have strong communication skills – you’re the one who listens

• Are friendly and outgoing, lighting up the room even on the gloomiest of days 🌞

• Feel successful when a customer thanks you for the great service and honest advice you’ve given

Psst... We expect that you can say yes to:

• Fluency in French and English (both spoken and written) - We're basically looking for a linguistic wizard/witch

• A Danish work permit ✅

• Experience in communicating with customers

Also, if you like to knit, crochet and can read/understand patterns - BIG plus ⭐

The practical stuff

You’ll be based at our vibrant HQ on Dortheavej, Copenhagen, where we offer brekkie, a delicious lunch, themed Friday bars, and damn good coffee ☕. We’re also flexible with remote working 💻 as long as we get to enjoy your company at the office minimum 2-3 days weekly. We’d love for you to join us as soon as possible. It’s a full-time role.

Still not convinced?

Working at Hobbii should be exciting, fun and meaningful. We achieve this by hiring talented, ambitious people who believe we're better together. Our dedicated People & Culture team ensures going to work doesn't suck 🤠

Ready to apply?

Hit the apply button!
Before you do, here’s a tip: We’d love to know who you are and what work you’re proud of. Please share your resume, LinkedIn, or anything else you find relevant.
No cover letter or lengthy essay needed – we’ll get to know you through some questions in our application form 😉